Warranty Policy

Sun Mountain warrants its products to be free of defects in materials and workmanship for one year from the date of purchase. We will repair or replace products at our option. Normal wear and fading of this product is not considered a manufacturer's defect. This warranty does not apply to normal deterioration caused by wear or abuse, nor does it apply to claims of damage to items used in connection with Sun Mountain products. In the case of deterioration due to normal use we will repair the item for a nominal charge. Sun Mountain is the sole judge of any claim or warranty.

BAGS AND CARTS: Sun Mountain warrants its bags and carts to be free of defects in materials and workmanship for one year from date of purchase.

OUTERWEAR: Different garments have specific warranties that are described in attached product literature.

Please register your warranty either online on our website or with your products warranty registration card.

Return Policy

Shop.SunMountain is proud to be an exclusive supplier of official Sun Mountain Sports products and appreciates your loyalty and business. We understand that every now and then the item you purchased may not meet your satisfaction. If this is the case for your order, you must notify us of any problem with your product within 7 days of receipt or complete acceptance is implied. Exceptions may apply for gift items.
If the item you purchased doesn't meet your satisfaction and you need to return it, you can choose one of the following return options:
1) Return the item for credit on the card initially used to purchase the item.
OR
2) Return the item for an in-store credit on shop.sunmountain.com. This option is most commonly used for items received as gifts.

How to Return Merchandise
We recommend using a traceable shipping method when returning your official Sun Mountain Sports merchandise to Shop.SunMountain. Each shipment includes a FedEx return label for your convenience.
Refunds will be credited to the original purchasing credit card account number. In-store credits will be issued by the use of an electronic gift certificate. Please allow 5 days after we receive your return for credit to be issued to your credit card or for the gift certificate to be generated and sent.
Please follow these directions to return by parcel service:
• Simply call us at 1-855-465-3830 to receive a return authorization number.
• A return form is included in each order. Please fill out the form completely to properly and efficiently process your return.
• Clearly write your return authorization number on the outside of the box.
• Include all original packing materials and carton, manuals and accessories with the product. All returned product must be in new, unused condition.
• You may use the pre-paid return label included in the package if you so choose. Please note that a $9.00 fee will be deducted from your refund if the label is used to return your item.
Ship your return to
Sun Mountain Sports
Attn: Returns
5016 Curlew Ct
Missoula, MT 59808

NOTE: Shop.SunMountain is not responsible for lost or damaged return items.

Return for Credit on Card

If you choose to use the pre-paid return label, $9.00 will be deducted from your refund, (the original outbound shipping will also be deducted). You will be given a full refund for the item(s) as long as the following requirements are met: the item is unused, the item is not damaged, and item is not personalized. You are responsible for all freight charges including outgoing and return shipping. However, if the product was originally delivered to you damaged or defective or the wrong item was shipped, you will be credited for outgoing shipping in addition to the item. Please see our Defective Product and Returns section below.

Return for In-store Credit on shop.sunmountain.com

If you are returning an item for in-store credit, we will waive the $9.00 fee for using the return label. You will be given full credit (less initial outgoing shipping) for the item as long as the following requirements are met: the item is unused, the item is not damaged, and item is not personalized. If the product was originally delivered to you damaged or defective or the wrong item was shipped, you will be credited for the outgoing shipping in addition to the item. Please see our Defective Product and Returns section below.
We will issue the electronic gift certificate upon receipt of the returned item if you requested in-store credit. Please allow up to 5 days after the item is received to see a gift certificate in your email inbox. For questions regarding redeeming your gift certificate, please call 1-855-465-3830.

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived if you use the return label. We will not reimburse you for return charges if you ship by your own method.
When we receive your return, we will inspect the item and issue a full refund if the product is defective. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

Our Customer Service Department can be reached at 855-465-3830 from 7:30 a.m. to 4:30 p.m. MST, Monday through Friday.

 

Freight Policy

Shop.SunMountain will ship your order via Federal Express using one of three service levels that you choose: Ground, 3 Day Air, or Overnight Air. Different rates apply to each service level. Any orders confirmed by 5:00 a.m. Mountain Time Monday through Friday will be shipped on the same day all others will ship on the following business day. Shop.SunMountain business hours are 7:30 a.m. - 5:30 p.m. MST, Monday through Friday, excluding national holidays.

Packages cannot be shipped to Post Office Boxes in this manner. If you need to have a package shipped to a Post Office Box please call 855-465-3830 and explain to our customer service staff what you would like to accomplish and we can ship your parcel via USPS.

Privacy Notice

Shop.SunMountain is an independent 3rd party retailer which is fully owned and operated by Innovative Sports Distributors, LLC and is licensed to sell Sun Mountain Sports products online via our website shop.sunmountain.com. Shop.SunMountain believes that it is important for users to understand how we treat information about you that we receive by virtue of your use of our Site.

Information that is generally considered personal, such as, names, physical or E-mail addresses, phone numbers, etc., are only known when a Site user voluntarily provides such information, during the purchasing of product, registering warranty information, submitting E-mail inquiries, entering contests, filling out questionnaires or when other similar online activities occur.

We may use such personal information you provide for any of the ways listed below: (A) to fulfill product orders; (B) to register product warranty information with Sun Mountain Sports; (C) to award contest prizes; (D) to better understand the manner in which our site is used and make desired improvements; (E) to respond to specific user inquiries (F) to provide any necessary notices to Site visitors (or their parent or guardians); (G) to obtain parental consent from visitors under 18 years of age, as needed; (H) to protect the security of our Site; (I) to send users notices and solicitations regarding Shop.SunMountain product offerings and/or services; (J) to market our products to Site users; and (K) to share with Sun Mountain Sports for use in the same ways. Such solicitations may take any of the following forms; mailings via U.S. mail or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not wish to receive these solicitations from us using your personal information, you may specify this while registering on the site, or you will have the option to unsubscribe within each E-mail received from us.

In general, you may visit the Site without disclosing who you are or revealing any personal information. Our servers capture the IP addresses, domain names and network identifiers of our users, but do not collect domain names and network identifiers. Such information is compiled for proof of consent, and statistical use, to determine such things as, the number of visits, average time spent on the Site, pages viewed, and so forth. Such information will be used by Shop.SunMountain to measure and understand the use of our Site and in our attempts to improve the functionality and content of our Site.

Shop.SunMountain also collects potentially personally-identifying information that is collected by Google Analytics. The analytics feature implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ads Settings.

Shop.SunMountain will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Google Display Advertising features that is based on the DoubleClick cookie unless Shop.SunMountain has robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger.

Shop.SunMountain uses the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of its website which may be published in reports for internal use.

At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

Shop.SunMountain will not disclose information considered personal that may be collected as a result of use of our Site to third parties other than Sun Mountain Sports, unless such disclosure is agreed to by the Site user as a part of the information collection process, or unless such disclosure is required by law.

With regard to users considered legal minors, our preference is that such visitors should not post on or provide information to our Site without the consent of their parents. Parents should supervise the online activities of their children, and consider the use of parental control tools available from online services and software providers.

Our Site has in place, security measures to protect against the altering, loss or misuse of the information under our control. When product purchases are made using credit card information, such information is transmitted using industry standard, SSL (secure socket layer) encryption.

Our Site may employ technology commonly referred to as "cookies." A "cookie" is a small data element which a Web site can send to your browser, which may, in turn, be stored on your hard drive so the Site can recognize you when you return. Generally this avoids the repeated entry of the same user information upon return visits to our Site. Most browsers can be set to notify you when you receive a cookie. Our cookies will collect both the browser and operating system that a visitor is using.

Our Site may at times contain links to other sites of third parties. We are not responsible for the content of those sites or for their respective privacy practices.

Shop.SunMountain may revise its Privacy Policy from time to time. As a user, you are responsible when you visit our Site, to review the current policy. If you are not in agreement with the then current policy, you should discontinue the use of our Site.


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